Article 1. 24hour CALL CENTER AND COORDINATING CENTER FOR CLAIM ANNOUNCEMENT
The Company provides to the subscriber a center for claims’ announcement, in which will be performed 24 hours a day, 365 days a year and exclusively on the phone 2130101900 or through the electronic application the following procedures:
-Receiving calls of subscribers online or by phone.
-Collection and recording of key data according to the subscriber’s instructions and indications.
-Opening of claim file.
Article 2. FILLING-RECEIPT OF ACCIDENT’S STATEMENT
The customer of the Company will fill in the Accident Statement (on the spot) through the application which thence will be signed at the location of the accident. The filling of the statement will be completed according to the instructions and indications of the subscriber, as they been notified before the subscription’s entry into force.
Article 3. ADVICES AND HELP IN FILLING THE AMICABLE SETTLEMENT DOCUMENT (WHERE EXISTS)
The coordinating center of the Company will assist the subscriber in filling the amicable settlement document through the application, at the location of the accident.
The files will be sent to the Claims Department of the subscriber’s Insurer with the abovementioned material.
Article 4. DESCRIPTION OF ACCIDENT CONDITIONS/PHOTOGRAPHS
The customer through the application:
a) Will take photos of the vehicles involved in the accident with special emphasis on impact points.
b) Will collect the details of the accident participants and the Information of the possible eye-witnesses, as also as anything that may positively or negatively affect the insurer’s acceptance of the loss.
c) Will describe the location of the accident (roads, vehicles’ direction, traffic lights, traffic signs etc.) and in the form of a blueprint in order to form a complete picture of the incident.
Article 5. PRACTICAL ADVICES TO THE SUBSCRIBER
The coordinator will provide the subscriber with basic instructions on the procedure to be followed for the better response to the accident, such as a call to the Traffic Police in the event of personal injuries, the need for collection or not of the involved’s information, T.O.T.A etc.
Article 6. TRANSFER OF URGENT MESSAGES
In the event that due to the difficult circumstances as a result of a traffic accident, the subscriber cannot inform his family or friendly environment for resolving important issues, the Company, through its call center, offers the possibility of transmitting the urgent messages.
Article 7. FILE OPENING AND DATA COLLECTION
The Company with the announcement of the damage will open an electronic file, in which will be registered all the data collected from the material sent from the accident’s location (Claim Statement, photos, special notes).
Article 8. 24HOUR POSSIBILITY OF ACCESS TO THE CLAIMS’ FILES ARCHIVE
The Broker will have 24hour access via internet and with a personal code, to a specific database of claims at the Company’s headquarters.
The Broker is solely responsible for obtaining the legally necessary authorization from the Subscriber, for the transfer from the Company to the Broker, of the Personal Data of the Subscriber, in the context of the specific provision.